At HypeFusion, we strive to provide our customers with a seamless and satisfying shopping experience. Please carefully read the following guidelines regarding our refund and exchange policy:
1. No Return Policy (Domestic & International)
We do not offer returns for both domestic and international orders.
2. Exchange Policy (Domestic Orders Only)
We offer exchanges for domestic orders only, under the following conditions:
- A complaint must be filed within 24 hours of delivery.
- The complaint must be sent to hypefusionindia@gmail.com with valid proof, including a video of the package being opened and clear photos of the item.
3. Conditions for Exchange:
- Items purchased during sale events or with promotional discounts are not eligible for exchange.
- Exchanges are subject to availability of the requested item. If the item is not available, a store credit may be issued.
4. Non-Exchangeable Items:
- Personalized or customized items.
- Items marked as final sale.
5. How to Initiate an Exchange (Domestic Only):
To initiate an exchange, please contact our customer service team at hypefusionindia@gmail.com with your order number, reason for exchange, and proof of issue (video/photos). Our team will provide detailed instructions on how to proceed with the exchange.
6. International Shipping:
No Returns or Exchanges: We do not accept returns or exchanges for international shipping.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at hypefusionindia@gmail.com with photos of the product and packaging.
8. Cancellations:
Orders can be canceled within 24 hours of purchase. Please contact us at hypefusionindia@gmail.com with your order number.
9. Contact Information:
For any questions or assistance, reach out to our customer service team at hypefusionindia@gmail.com.
HypeFusion reserves the right to amend this policy at any time. Please review our website for the most up-to-date information.